Stop losing prospects to dealerships with better phone skills. Our assessment reveals exactly where your team needs improvement and shows you the appointment potential you are missing.
The Phone Advantage
Phone conversations remain the highest-converting communication channel in automotive sales, consistently outperforming digital touchpoints when it comes to securing actual appointments. Professional phone skills separate industry leaders from average performers because voice communication builds trust and urgency that text-based messages simply cannot replicate. The science of communication shows that tone, pace, and vocal inflection convey 38% of your message. These elements are completely lost in emails and texts. Smart dealerships recognize that phone mastery is a specialized skill set that requires dedicated training and ongoing development.
Elite dealerships invest heavily in phone training because they understand the direct correlation between call quality and appointment conversion rates. Their teams handle objections smoothly, create compelling reasons to visit, and guide conversations toward specific outcomes rather than hoping prospects will eventually show up. These high-performing teams follow proven processes that turn interested browsers into confirmed appointments, while competitors struggle with generic approaches that sound exactly like everyone else. The difference between a $200,000 annual income and a $50,000 income often comes down to phone skills that can be learned and mastered.
What We Offer
Phone Sales Mastery
Phone Sales Training- Phone Skills Training
- Inbound Phone Call Process
- Outbound Phone Call Process
- Phone Scripts
- Objections & Rebuttals
- Voicemail Scripts
- Communication Skills
- VPP Creation/Implementation
Technology & Systems
- Call Tracking Setup
- Call Monitoring
- Phone System Setup
- Cell Phone Setup
- App Recommendations
Modern Messaging & Video
- Text Message Strategies
- Text Message Scripts
- Text Message Process
- Text Message Compliancy
- Video Strategy Creation
- Video Production
- Video Usage Training
- Video Content Creation
- BombBomb Training
- Video Email Marketing
Problems We Solve & How We Fix Them
Your Team Sounds Like Every Other Dealership
Most phone teams use generic scripts that make them indistinguishable from competitors down the street. Prospects hang up because they hear the same boring pitch everywhere they call. Your team focuses on features and pricing instead of building relationships and creating urgency. When everyone sounds the same, prospects have no reason to choose your dealership over any other option.
Our Solution: We create custom scripts that highlight your unique value propositions and train your team to sound confident and professional. Your callers will remember you because you offer something different than everyone else. We teach your team to focus on the appointment rather than trying to sell cars over the phone.
Voicemails Get Deleted Without Being Heard
Basic voicemails like “call me back” get ignored because they provide no reason for prospects to respond. Your team leaves 90% voicemails but gets almost no callbacks because their messages sound exactly like every other dealership. Most voicemails lack energy, urgency, or any compelling reason for the prospect to take action. Without strategic voicemail scripts, your team wastes most of their daily calling efforts.
Our Solution: We develop compelling voicemail scripts with clear value propositions and urgency that make prospects want to call back. Your team learns to leave messages that get returned instead of deleted because they provide specific value and create genuine interest. We teach techniques that differentiate your voicemails from generic competitor messages.
No Accountability for Phone Performance
Without call tracking and monitoring, you have no idea how your team actually performs on calls. Training investments get wasted because nobody ensures proper execution of learned techniques. Your managers cannot coach effectively because they lack insight into actual phone conversations. Team members develop bad habits that go unnoticed and uncorrected, leading to consistently poor results.
Our Solution: We set up call tracking systems and teach you how to monitor performance effectively. Your managers get the tools they need to coach team members and maintain consistent quality standards. We establish clear performance metrics and accountability measures that ensure training gets implemented properly.
Text and Video Communication Feels Awkward
Your team avoids using modern communication tools because they do not know how to incorporate them naturally into their sales process. They stick to basic phone calls while competitors use video and text to stand out and build stronger connections. Without proper training, attempts at video messages or strategic texting come across as unprofessional or pushy. Your team misses opportunities to engage prospects through their preferred communication channels.
Our Solution: We train your team on seamless integration of video messages, strategic texting, and multi-channel follow-up that feels natural and professional. Your communication becomes more engaging without seeming forced or gimmicky because we teach proper timing and messaging strategies. We ensure full compliance with TCPA regulations while maximizing the effectiveness of modern communication tools.
Phone Systems Are Poorly Configured
Your phone system setup frustrates customers with ineffective routing, dropped calls, and confusing extension menus. Extensions lack professional voicemails with clear calls to action, causing prospects to hang up and call competitors instead. Poor system configuration wastes the time and money you invest in driving phone traffic to your dealership. Technical problems create negative first impressions that damage your reputation before conversations even begin.
Our Solution: We optimize your entire phone system infrastructure to create smooth customer experiences from the first ring. Professional extension setup, efficient call routing, and strategic voicemail configuration ensure every call gets handled properly. We configure systems that present your dealership professionally while making it easy for prospects to reach the right people quickly.
Problem: Compliance Issues Create Legal Risks
Many dealerships ignore TCPA regulations for texting and calling, creating massive liability exposure with fines up to $1,500 per message. Teams text prospects without proper opt-in procedures or understanding of federal communication rules. Lack of compliance training puts your dealership at risk for expensive lawsuits and regulatory penalties. Poor documentation and process control make it impossible to prove compliance during audits or legal challenges.
Our Solution: We implement comprehensive TCPA compliance training and systems that protect your dealership from legal risks. Your team learns proper opt-in procedures, documentation requirements, and communication protocols that meet all federal regulations. We establish clear processes for texting, calling, and record-keeping that demonstrate compliance during any review.
